January 25 concert river bend casino11/19/2023 Why would an entire lobby of people have to wait? The casinos have computers and could see the reservations streaming in. I finally pull in only to be told that we had to wait 30-45 minutes so the rooms could be cleaned? What? The time was 9:45 PM on a Sunday. This was superbowl Sunday and the casino was not busy at all. Many people booked rooms, the traffic should have indicated that some sense of urgency should occur with the staff in the area of preparing rooms and having restaurants open to take advantage of the business. Could see the casino just could not get to it. I for one was stopped for 3 hours plus on the road. I am sure many people booked a room when they realized that the roads were not safe to navigate. The roads were horrible and we spent a lot of time just parked on the highway. I was stuck on 60 during the past ice storm. The River Bend has not started on a very good path with us and here is why. I am new to the area and my wife loves the casino experience.
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